Refund Policy

This policy explains how refunds work for LodgeDesk subscriptions and for payments made by guests. It forms part of our Terms of Service.

1. Free trial

Every new business gets 4 days of full access free, with no card needed, so you can try LodgeDesk before paying anything.

2. LodgeDesk subscriptions

Monthly plan

• You can cancel at any time in Settings > Billing.
• Cancellation stops the next renewal. You keep full access until the end of the month you have paid for.
• We do not refund part-months.

Annual plan

• If you cancel within 7 days of your first annual payment, we will refund the full amount.
• After 7 days, you can cancel at any time to stop the next renewal, and you keep access until the end of your paid year. We do not refund the unused part of the year.
• Annual renewals can be refunded in full if you cancel within 7 days of the renewal date and have not created any invoices since the renewal.

Extra locations

• Prorated charges for adding a location are not refundable.
• You can reduce the number of locations at any time; the change takes effect at your next renewal.

Switching plans

• Upgrading from Monthly to Annual takes effect immediately, with credit for the unused days of your current month.
• Downgrading from Annual to Monthly takes effect at the end of your annual period.

3. Charges made in error

If you were charged twice, charged the wrong amount, or charged after cancelling, email billing@lodgedesk.com.ng within 30 days of the charge. Once confirmed, we will refund the incorrect amount in full.

4. Payments made by guests

Guest payments go to the lodge or apartment that issued the invoice, not to LodgeDesk.

• Guests: for refunds on a booking or stay, contact the business directly. Their own cancellation and refund policy applies.
• Businesses: you are responsible for refunding your guests. You can issue a refund through your Paystack dashboard or by bank transfer, then record it in LodgeDesk so your invoices stay accurate.
• LodgeDesk fees on Pay as you go are not refunded when a business refunds a guest, except where the payment was made in error because of a fault in LodgeDesk.
• Disputes and chargebacks raised by guests are handled under Paystack's process. Any chargeback fees are the business's responsibility.

5. How refunds are paid

Approved refunds are returned to the original payment method through Paystack. Card refunds usually take 5 to 10 working days to appear, depending on your bank. Bank transfer payments are refunded to the account they came from.

6. Contact

Billing questions: billing@lodgedesk.com.ng
General support: support@lodgedesk.com.ng